Refund Policy
Last updated:
1. Overview
This Refund Policy sets out the terms on which cancellations and refunds are handled for bookings at Villa Monchique.
2. Cancellations and refunds
Bookings made through Airbnb follow the cancellation policy shown on the Airbnb listing. The terms below apply to bookings made directly with us.
Deposit: a deposit of 20% of the total price is required to confirm a direct booking. The deposit is non-refundable.
Balance: the full remaining amount must be paid no later than 5 days before arrival. If it has not been received by then, the booking will be cancelled and the deposit kept.
Cancelling more than 5 days before arrival: any payment made over and above the deposit will be refunded. The deposit is not refunded.
Cancelling within 5 days of arrival, or not arriving: no refund is due.
Payment for direct bookings is by bank transfer. Payment details are provided when a booking is confirmed.
3. How to Request a Refund
To request a cancellation or refund, please contact us as soon as possible using the details below, quoting your booking reference.
4. Circumstances Beyond Our Control
Where a stay cannot go ahead due to circumstances beyond our reasonable control, we will work with you in good faith to agree a fair outcome, which may include a rescheduled stay or a partial refund.
5. Contact Us
If you have any questions about this Refund Policy, please contact us at stay@villamonchique.com.